You can use your existing broadband Internet infrastructure with our voice service. However, it is important to note that in some instances when there is heavy upload and download activity or congestion at the exchange, the quality of your voice calls can be affected. It is recommended that you have a separate line for voice and data to ensure Quality of Service (QOS).

Internet congestion or heavy bandwidth usage can affect the quality of your voice service. For example online gaming or file sharing utilises more bandwidth. You should consider increasing your bandwidth (we can advise) or having a dedicated line for your voice service to guarantee voice quality.

The setup cost for the service is R1800 incl VAT and includes the following:

• Installation
• Basic IVR setup
• Configuration of extensions
• Introductory PBX training

There are both free and paid-for options for a softphone client available. While we do not provide these directly, we have worked successfully with various softphones. When selecting a softphone, please ensure that it supports the G729 codec. We recommend the following soft phone clients (they are paid for, and supported by the companies that supply the software):

Android: click here

iOS: click here

Windows: click here

Mac OS: click here

If your organisation is spread across multiple sites, you can process this order by placing an order per site. We will then treat the order as a single project.